About Amigo

Amigo partners with healthcare organizations to deploy robust AI infrastructure that directly serves patients and providers. Our agents handle clinical workflows and patient engagement across the entire journey: pre-visit intake, care navigation, post-visit care plans, patient monitoring, and more.

We own outcomes, not just delivery. For our customers, we're responsible for agent performance: clinical safety, continuous improvement, measurable patient outcomes. Agents operate autonomously within bounded clinical domains, with clear scope and handoff protocols. That scope expands as we validate performance across populations.

We're backed by Tier 1 investors like General Catalyst, GSV Ventures, SVA, and CohoVC. Our work is validated with leading academic medical institutions. Our agents have reached 3M+ patient encounters and are on track to 10x this year.

About this role

As an Agent Deployment Strategist at Amigo, you'll work directly with healthcare organization customers to design and scale AI agent solutions that solve their highest-impact problems. You'll own the customer relationship from contract signature through expansion—responsible for ensuring customers successfully deploy, realize value, and scale their AI agent programs.

You'll serve as the strategic partner and voice of the customer throughout their journey: from identifying opportunities and building business cases to measuring outcomes and expanding deployments. This role requires deep customer empathy combined with strategic thinking, business acumen, and the ability to translate complex organizational challenges into concrete AI solutions that deliver measurable ROI.

This is not a traditional customer success role. You'll operate as a deployment strategist—embedding within customer organizations, mapping their systems and decision-making structures, and driving expansion across clinical, operational, and financial dimensions.

What you'll do

• Receive customers post-signature and collaborate with sales during handoff to understand initial use case commitments, success criteria, and customer expectations

• Manage the full customer lifecycle from onboarding through expansion, ensuring customers achieve sustained value from Amigo

• Partner with healthcare organizations to understand their workflows, pain points, organizational structures, and strategic priorities

• Identify and prioritize high-impact expansion opportunities for AI agent deployment based on ROI potential, operational feasibility, and customer needs

• Develop comprehensive deployment strategies including success metrics, implementation roadmaps, and stakeholder engagement plans

• Build expansion business cases and ROI models for new use cases, quantifying realized value from existing deployments and identifying additional opportunities across clinical, operational, and financial dimensions

• Work closely with Agent Engineers and Solutions Architects to translate customer requirements into agent specifications, ensuring solutions align with real-world constraints

• Design and facilitate QBRs (Quarterly Business Reviews) that demonstrate value delivery, showcase outcomes, and identify expansion opportunities

• Embed within customer organizations to map systems, processes, and decision-making structures—becoming a trusted advisor who understands their environment deeply

• Monitor deployment performance against defined KPIs and work with customers to iterate and optimize agent configurations

• Own customer health metrics, time-to-value, and expansion revenue for your portfolio

• Serve as the voice of the customer internally, translating feedback into product insights and shaping platform roadmap priorities

• Develop playbooks and frameworks that systematize deployment approaches across different healthcare use cases

• Navigate complex healthcare stakeholder environments including clinical leadership, IT, operations, finance, and compliance teams

What we're looking for

• 4+ years of experience in customer-facing strategy, deployment, or implementation roles, ideally in healthcare technology, enterprise SaaS, or consulting

• Demonstrated ability to build trusted relationships with senior stakeholders in complex organizations

• Strong business acumen with experience building ROI models, analyzing unit economics, and quantifying operational impact

• Strategic thinking skills—ability to see the big picture while managing detailed execution

• Deep empathy and emotional intelligence to understand unstated customer needs and navigate organizational dynamics

• Strong organizational and project management capabilities with ability to drive multiple concurrent deployments

• Customer success and expansion mindset—you're energized by turning initial deployments into long-term strategic partnerships

• Comfort with technology and product concepts—you don't write code, but you understand how AI systems work and can bridge technical and business discussions

• Excellent communication skills for both executive presentations and operational workshops

• Experience facilitating meetings, running QBRs, and driving cross-functional alignment

• Analytical mindset with comfort in spreadsheets and data-driven decision making

• Resourcefulness and problem-solving orientation—you figure out what needs to happen and make it happen

Nice to have

• Direct experience in healthcare delivery environments (clinical operations, hospital administration, health system strategy)

• Background in management consulting, particularly with healthcare clients

• Experience with AI/ML product implementations or digital transformation initiatives

• Understanding of healthcare compliance requirements (HIPAA, quality reporting, accreditation standards)

• Familiarity with clinical workflows and healthcare terminology

• Experience with change management and organizational adoption strategies

Benefits

Health & Wellness

• Comprehensive health, dental, and vision insurance

• Daily catered lunch and dinner

• Mental health support and wellness coaching

• Flexible wellness stipend for fitness, therapy, or personal growth

Growth & Development

• Annual learning budget for courses, books, or conferences

• Conference attendance budget for professional development

• Annual team offsite

• Academic collaboration opportunities

• Unlimited PTO

Our Core Values

1. Patients Win, We Win

   If patients aren't getting better care, we haven't earned the right to scale. Every internal decision gets pressure-tested: does this make patients' lives better? If we can't draw the line, we question why we're doing it.

2. High Standards, High Care

   We hold a high bar for the team because patients are counting on us to get this right. But high standards only work with genuine investment in each other. You can take risks, admit mistakes, and challenge ideas—not despite our standards, but because of them.

3. Thoughtful Urgency

   We move fast by default, but speed without judgment is recklessness. The discipline is knowing which decisions are reversible vs. not. In healthcare AI, the companies that win will be fast everywhere they can be and careful everywhere they must be. We build the muscle to do both.

4. Intensely Measured

   We instrument patient outcomes, provider ROI, system performance, and clinical accuracy. But data without action is surveillance. Every metric should have an owner, a threshold, and a response plan. If we're measuring something but never acting on it, we stop measuring it.

Who Builds With Us

• Low ego: Politics and territory don't interest you. The best ideas win, regardless of who has them.

• Direct: You say the hard thing, challenge ideas openly, and commit fully once decided.

• High agency: You thrive on trust rather than instruction. When you see something is broken, you fix it. You don’t file tickets and wait for someone else.

• Bar of excellence: You hold yourself to a bar most people wouldn't, and you want teammates who do the same.

• Skeptical: You push back on rules that don’t make sense and question assumptions that haven’t earned their place.